Frequently Asked Questions

Your guide to premium Nordic skiing and cycling gear.

What is your return policy for technical sports gear?

We offer a 30-day return window for unused items in their original packaging. Please note that mounted skis and custom-built bicycles are subject to a restocking fee.

How do you handle shipping for oversized items like skis and bikes?

Oversized items are shipped via specialized carriers to ensure safety. Rates are calculated at checkout based on dimensions and your delivery location.

Do you offer professional assembly for bicycles purchased online?

Yes, all bikes shipped from our store are pre-assembled and tuned by certified mechanics before being partially disassembled for secure transport.

Can I get help with sizing for Nordic ski boots and poles?

Absolutely. Our expert staff provides virtual fit consultations to ensure you select the correct size based on your height, weight, and skill level.

What happens if my equipment is damaged during transit?

All shipments are fully insured. If your gear arrives damaged, please contact our support team within 48 hours with photos of the packaging and product.

Do you offer international shipping for specialized components?

We currently ship to the United States and Canada. For other international inquiries, please contact our sales department for a custom shipping quote.